IT is the current that keeps a healthcare organization humming. But system outages are all too common, disrupting not only business operations but patient care—the very mission of the organization.
In a recent survey of healthcare IT professionals by ServiceNow and Healthcare Dive’s studioID, 64% reported difficulty managing system degradations and outages in the last two years; 60% had trouble identifying where the problem was during a service issue; and 54% said diagnosing the root cause of the problem was the primary remediation challenge.
Download the playbook to learn strategies for reducing outages by: