What kind of customer experience will holiday shoppers want in 2021 and how will they spend their money? Will online shopping reign supreme as consumers continue to buy online like they did in 2020, or will consumers flock to brick and mortar stores like they did in years past? Will the bulk of holiday sales happen on Black Friday or at another point in the year?

To answer these questions and learn so much more about what it takes to boost retail sales and provide quality customer service this holiday season, be sure to download your copy of our new playbook: 2021 Holiday Shopping: What Retailers Need to Know.