ON DEMAND WEBINAR
Duration: 1 hour​

According to Zendesk’s CX Trends research report, 78% of leaders say that the largest CX transformation in half a century is occurring today. With a 66% increase in ticket volume since 2022 and a projected 34% increase, many predict that AI will be critical for businesses to keep up with demand. Thankfully, the research found that consumer favorability of AI in CX has surged by 18% year on year, demonstrating that the technology can provide major improvements.

This webinar can provide you with insights into the key trends, practical strategies, and statistics that highlight AI’s vital role in customer engagement. This session covers how businesses can enhance their CX operations, as well as actionable ways to incorporate these trends into your 2025 plans. Additionally, you’ll discover how to:

• Enhance the skills of CX agents with AI
• Integrate AI tools that streamline processes and improve satisfaction
• Leverage actionable insights to deliver exceptional CX
• And much more

SPEAKERS

Kailee Urban
Senior Director, Global Customer Support & Digital Success
Fullstory

Paulette Chafe
Senior Director, Customer Insights & Thought Leadership
Zendesk