WEBINAR ON DEMAND
Duration: 1 hour

As retailers look at how and where to transform, one area of focus is the frontline experience. Zebra’s 17th Annual Global Shopper Survey found that 83% of associates struggle to prioritize tasks because of the increased complexity of their roles. The study also found that 71% of shoppers are concerned about the lack of help from associates. 

Although many retailers still strive to enhance the customer and associate experience, Rack Room Shoes, a leading American footwear retailer, stands out as a success story. Using Zebra’s Workcloud software and mobile solutions, the retailer has made a significant transformation that enabled them to achieve a 95% task completion rate with a 4x increase in task volume. In this webinar, leaders from Rack Room Shoes and Zebra Technologies will discuss:

• The top challenges the retailer faced and the impetus for change
• Their journey to leverage Zebra Workcloud software and mobile devices
• The impact of these technologies on operational efficiency, associate engagement and customer satisfaction

SPEAKERS

Brian Minnix
Chief Information Officer
Rack Room Shoes
 

Jim Musco
​Industry Principal, Retail
Zebra Technologies