LIVE WEBINAR
Thursday, November 12th | 1pm ET
Duration: 1 hour
Can't make the live date? Register and we'll send you a link to the recording. ​

Health plan leaders have a real opportunity in front of them: AI can meaningfully lighten the load on stretched, under-resourced member services teams — and quickly surface insights that help them proactively improve operations. But just like everything else operations leaders juggle, it's easy to feel overwhelmed by the AI options available. Knowing where to focus and how to overcome common concerns is what gets you past "evaluating" and into making a real impact.

This webinar is for operations leaders who have burning questions about bringing AI into the complicated environment of contact center and member services operations. Ardie Sameti, co-founder and CEO of Scala, will bring his expertise deploying AI across large-scale member services operations, alongside an external industry expert who can speak to that reality firsthand. Together, they'll work through the six questions every operations leader is quietly asking and explore where to start. This webinar will cover:

• The challenges member services teams face with fragmented tools, rising expectations, and constant firefighting.
• Where AI can make a meaningful difference, from understanding member friction to improving operations and automating routine work.
• Practical considerations for getting started, including demonstrating value, managing change, and overcoming data challenges.

SPEAKERS

Ardie Sameti
Co-Founder & Chief Executive Officer
Scala
 

Bob Berbeco
Chief Information Officer
Mahaska Health