As retailers brace for the usual holiday headaches—surging ticket volumes, delivery delays, the corresponding deluge of WISMO queries and returns—AI agents are becoming the go-to solution to these persistent challenges. Research shows 9 in 10 retailers already use  AI in some form, while Salesforce reports that 75% of retailers say  AI agents will be “essential” by 2026. 

This trends report highlights how AI agents enable brands to effectively meet customers in the moment to boost customer satisfaction and conversion and why they are uniquely suited to handle the volume and velocity of holiday retail.

In this Industry Pulse report, we’ll discuss:

• How autonomous AI shopping agents will transform retail 
• Why, in an AI world, experience is still king
• Why the AI revolution hinges on consumer trust and data quality
• 10 challenges of retail AI agents—and how to overcome them 

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