WEBINAR ON-DEMAND
Duration: 1 hour

​Today’s utilities are working hard to improve customer relationships and engagement. More specifically, utility companies are increasingly realizing that enhanced energy efficiency efforts can help them deepen and expand their relationships with residential, commercial and industrial customers.

In our new webinar, we will look at why more and more utilities are paying much closer attention to the customer experience than ever before.

During the webinar, we will also explore:

• The evolution of utility marketplaces
• Why customer satisfaction and engagement matter more than ever 
• Best practices in improving customer engagement
• Ways to utilize a digital platform to help deepen customer engagement

SPEAKERS  

Mark Willingham
Senior Vice President
EFI

Kate Merson
Director of Customer Energy Solutions
E Source

Lari Granger
Manager, Products & Services, Residential Markets, Duke Energy Corporation