ON DEMAND WEBINAR
Duration: 1 hour

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COVID-19 has clearly changed consumer behaviors in monumental ways, with a huge surge in online shopping and real-time chats for customer service. These changes present a major opportunity to reinvent capacity planning, reduce OpEx/CapEx, and accelerate revenue generation. 

To that end, many finance leaders like you are taking a good, hard look at everything from systems to logistics to eliminate waste and transform their strategies. Join this fast-paced, interactive webinar to learn how to make your CX program more financially efficient. You’ll discover how to:

• Improve productivity by up to 34% through virtual-first capacity planning
• Reduce headcount up to 25% through improved utilization
• Reduce agent attrition and sales up to $9,000 per representative through improved virtual learning
• Improve quality and reduce technology and facilities costs by 12% with virtual-first customer care.

SPEAKERS  

Jon Picoult
Founder, Watermark Consulting
Author of “From Impressed To Obsessed”

Rick Sanchez
Financial, Operations, and Sales Professional
Arise

Sean Wisdom
Vice President of Client Marketing, Arise
Moderator