ON-DEMAND WEBINAR
Duration: 1 hour

Leading brands like Amazon, Apple and Zappos have redefined retail with their hyper-personalized recommendations, speedy shipping and 24/7 support. That customer-centric approach extends across virtually every industry—including professional services such as accounting, insurance and real estate.

To meet customers' same-day expectations, professional services businesses are rethinking customer service strategy. How? By using qualities they already have to serve customers, develop relationships and get referrals—soft skills.

In this webinar, two business owners share first-hand how they grew their business by focusing on soft skills. You'll learn:

• Why you should make business personal by using soft skills
• How to accelerate your business with word-of-mouth referrals
• How to translate these practices into a curriculum that supports your sales representatives and everyone else that interacts with customers

SPEAKERS  

Kiara Graham
Learning Strategies Consultant,
D2L

 

Mark Goad
Realtor, Associate Broker, CRS, GRI,
Coach House Realty

 

Emily Jaquiery
Agency Owner,
Magnolia Insurance Group