Last-mile delivery is now critical for retail success, yet merchants increasingly face blame for delivery issues once tied to delivery providers. With 75% of shoppers citing late or missing packages as their top frustration and expectations for fast, secure delivery soaring, retailers must find ways to tackle logistical challenges while staying profitable.

This industry pulse examines how AI is revolutionizing last-mile delivery, from combating driver fraud to optimizing routes in real-time. Inside, you’ll learn how retail giants like Walmart and Amazon use AI to boost driver productivity, enhance customer communication, and streamline delivery operations to meet consumer demands. Read on to discover how:

• AI-powered route optimization and contextual intelligence enable more daily stops, boosting productivity
• Biometric facial recognition and geofencing combat gig worker fraud
• Strategic AI implementations reduce delivery times and improve customer satisfaction

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