ON DEMAND WEBINAR
Duration: 56 minutes​

Many contact centers see the potential of generative AI agents but face a critical challenge—how to implement them effectively while minimizing risk and realizing value along the way.

In this webinar, we’ll explore the best path to blending AI agents into customer interactions, focusing on strategic decision-making, business impact, and practical deployment insights.

You will hear from Nikki Schmitt, Director of Technology Services (Assurant) and James Dill, Digital & AI Transformation Specialist (Assurant), as they share their approach to evaluating AI opportunities, aligning automation with customer experience goals, and demonstrating measurable results. Whether you’re just starting or refining your AI roadmap, this session will help you find the best on-ramp to generative AI—ultimately AI agents—while ensuring every step delivers value to your organization.

What attendees will learn:

• How to sequence AI adoption to ensure long-term success
• How to evaluate early AI solutions to accelerate time-to-value for AI agents
• Lessons from real-world implementations—what worked, what didn’t, and why
• How to identify initial use cases to accelerate time to value

SPEAKERS

Nicole Schmitt
Director Of Technology Services
Assurant

James Dill
Digital & AI Transformation Specialist
Assurant

Chris Arnold
VP Contact Center Strategy
ASAPP