WEBINAR ON DEMAND
Duration: 1 hour

Consumers are not embracing AI as quickly as AI is being integrated into brands across industries. Based on a survey of 1,000 U.S. consumers, the 2026 Delight AI Index explores how people encounter AI-powered customer service today, where they see value, and where brands still need to provide greater visibility, control, and accountability.

In this webinar, join Charles Studt, CMO of delight.ai, as we examine the trust paradox that is reshaping the customer experience. Discover what the index reveals about customer readiness, brand responsibility, memory, autonomy, and trust across industries, including retail, e-commerce, travel and hospitality, healthcare, and fintech. Watch now to learn more about:

• The trust paradox
• How trust changes as AI evolves
• Where consumers are more open to AI-powered CX
• How brands can earn the next level of customer permission

SPEAKERS

Charles Studt
CMO, delight.ai
 

LeighAnne Manwiller
Author of From AI Hype to AI Readiness;
PMM, delight.ai