LIVE WEBINAR
Wednesday, April 15 | 1pm ET
Duration: 1 hour
Can't make the live date? Register and we'll send you a link to the recording. ​

For most utilities, the customer experience breaks down at the very last mile—when it’s time to pay customers. Outdated disbursement methods like checks, invisible bill credits, and opaque reward fulfillment frustrate customers, leading to lower customer satisfaction scores, higher costs, and diminished trust—especially for low-to-moderate income households.

This webinar explores an often-overlooked reality: payments are a critical customer experience. Hear how industry leaders are modernizing disbursements and rewards, moving from manual, high-risk processes to digital, consumer-choice models that make payments instant, transparent, and fair—while improving customer satisfaction, compliance, and operational efficiency. After viewing, you’ll understand:

• Why the “last mile” of CX is broken—and why customers notice
• How outdated payment methods create inequity and compliance exposure
• What modern, digital disbursement programs look like in practice

SPEAKERS

Darren Hanway
Senior Manager, Energy Efficiency and Conservation Programs
SoCalGas
 

Theresa McEndree
Chief Growth Officer
Choice Digital Corp.
 

Judd Moritz
Chief Customer Officer
Choice Digital Corp.