The link between digital innovation and revenue generation has become stronger than ever, thanks to the pandemic-propelled surge in off-premises business. To streamline ordering, payments, and takeout and delivery, foodservice operators served up a feast of mobile apps and other digital customer service capabilities. Now well-versed in the ease and convenience of digital, operators and customers alike have a heightened sense of its value as foodservice navigates a promising yet cautious path forward.

In this article you’ll learn more about:

• Digital innovation in foodservice
• The significance of tech investment; consumer-facing and back-of-house
• Growth seen with digital investments
• How mobile concepts can reduce the environmental footprint