LIVE WEBINAR
Thursday, September 17 | 2pm ET
Duration: 1 hour
Can't make the live date? Register and we'll send you a link to the recording. ​

Organizations with contact centers that went all-in on agentic AI without a deliberate architecture are learning a harder truth: Unconstrained agentic systems introduce unpredictability, erode customer trust, and produce outcomes that are difficult to audit, explain, or build on. And even the right architecture falls short without the right platform to run it on.

A deterministic foundation with an agentic layer built on top can deliver what neither approach achieves alone: consistent, scalable, trustworthy AI performance across the entire front office.

In this webinar, experts from Amplix, RingCentral, and Omilia explore what a mature contact center AI strategy looks like in production. Deliberate architecture can convert AI investment into measurable performance. Highlights include:

• Why the platform you run it on determines whether the architecture delivers, and how the contact center becomes the nexus of customer interactions, workflow orchestration, and real-time data intelligence.
• How leading enterprises are converting AI investment into measurable front office performance.
• A practical framework for evaluating where your contact center stands today and what your next move should be.

SPEAKERS

Adam Rennert
President, Amplix

Ryan Mulholland
SVP & General Manager, Contact Center, RingCentral

Claudio Rodrigues
Chief Product Officer, Omilia